Refund policy
At Remedy Garden, we stand behind the quality of our products and strive to provide a premium customer experience. Due to the nature of our products, all sales are considered final.
Returns & Exchanges
We do not accept returns or exchanges on any products once they have been shipped. This policy is in place to ensure product integrity, safety, and compliance.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at support@remedygardenllc.com.
To process your request, please include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Once reviewed, Remedy Garden LLC may offer a replacement or store credit at our discretion.
Lost or Stolen Packages
Remedy Garden LLC is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
We strongly recommend selecting secure delivery options or contacting the carrier directly if issues arise.
Order Issues & Support
If you experience any issues with your order, our support team is here to help. Please contact us at support@remedygardenllc.com, and we will respond within 24 hours.
Order Changes & Cancellations
Orders cannot be modified or canceled once they have been processed or shipped.
Compliance Notice
All products sold by Remedy Garden LLC are hemp-derived and compliant with federal law. Customers are responsible for understanding their local laws before purchasing.
By placing an order with Remedy Garden LLC, you agree to this Refund & Return Policy.